Working with integrity and transparency

We act fairly in our dealings with fellow employees, customers, suppliers and business partners. We are encouraged by the progress we have made in improving our EcoVadis score, having achieved a “good” score of 53 in 2025 (2024: 43). EcoVadis measures the transparency of our actions to address a broad range of ESG matters and we are pleased to have been recognised as “committed” to this scheme and look forward to further improving our rating as we move forwards.

Our global Code of Conduct applies to all Group employees and our external business partners. It aims to ensure that Luceco Group maintains consistently high ethical standards across the globe, while recognising that our businesses operate in markets and countries with cultural differences and practices. The Code of Conduct is available on our intranet and all new employees are made aware of it during their induction.

Health and safety

Our Health and Safety Policy sets out our approach to providing attractive working conditions for our people. We aim to prevent harm to, and promote the health of, all employees, by applying health and safety programmes, rules and regulations at all of our sites.

We provide our customers with access to our manufacturing facilities so they can inspect and feel comfortable with the working conditions in their own supply chain. In 2025 we provided three separate site visits with different customers to our manufacturing facility in China.

All employees are responsible for complying with health and safety regulations and we have a health and safety champion in each operating unit, who is responsible for ensuring compliance with best practice and all local regulations.

Our Health and Safety Policy is made available in local languages and all new starters must confirm that they have read and understood it. The policy is reviewed in full at least annually and more regularly if required.

We continually monitor our health and safety performance to ensure compliance and to enable us to take any corrective action if issues are identified. During the year, there were 28 non-reportable, but no reportable accidents in our Telford facility (2024: ten non-reportable and one reportable) and, in China, three minor accidents were reported (2024: three minor accidents).

We also recognise that workplace stress is a health and safety issue and acknowledge the importance of identifying and managing stress in the workplace. We have a Stress at Work Policy aimed at reducing and managing work-related stress through proactive measures and support systems. We have trained mental health first aiders within the workplace who are equipped to provide initial support to someone experiencing a mental health issue or emotional distress. We also provide employees access to an around‑the‑clock Employee Assistance Programme to provide team members counselling and advice whenever they may need it.

Human rights

One of our business principles is that we will support fundamental human rights, in line with the legitimate role of business. Our Code of Conduct sets out our policies in respect of a range of human rights and related issues, including child labour, forced labour, the right to organise, collective bargaining and participation in political life.

The Group’s operations in high-risk countries must perform self-assessments, to make sure they are aware of the human rights impact of their operations. If a negative impact seems possible or likely, they are encouraged to take precautions or find solutions that are beneficial for employees and the communities in which they operate.

Among our international operations, China is the location where people’s rights could be most at risk. By owning the facility in China, we can directly control the environment and conditions in which our employees live and work, to ensure they are treated fairly and in accordance with our policies. The Directors and senior leadership regularly visit China and routinely invite customers to the facility, so they can witness the working and living conditions of our employees. This helps our customers to fulfil their own responsibility agendas.

Communities

We are committed to contributing to the communities we operate in and our Code of Conduct encourages our people to actively participate and to propose projects to site management or site committees.

In 2025, following an employee vote, the British Heart Foundation was nominated as our UK charity partner, with successful fundraising events held across our UK locations. Alongside this, our UK teams also took part in local initiatives such as food bank collections, animal sanctuary volunteering, litter-picking and clothing donations. Our international teams also had great success with a range of volunteering and fundraising events.

In Jiaxing, China, we are heavily involved with the local university, establishing a “Luceco class” where students were selected to receive weekly lectures for three terms. These are led by our managers or technical experts and aim to provide students with greater business sense and awareness, career advice and preparation for entering the work environment, with exposure to marketing, management, product knowledge and development and project management.