Empowering people

Equality and diversity

We understand the importance and benefits of greater diversity, including social and professional background, cognitive and personal strengths, sexual orientation, disability status, gender and ethnicity throughout the organisation. We are committed to ensuring that recruitment and promotion of individuals at all levels of the business is based on merit and objective criteria and that, within this context, each candidate is judged on their unique combination of skills, knowledge and experience, cognitive and personal strengths, and there is no relevance to their social and professional background, sexual orientation, disability status, gender and ethnicity.

This is reflected in our Diversity and Inclusion Policy, which demonstrates our commitment to:

• Developing an ethos which respects and values all individuals equally
• Eliminating all forms of discrimination
• Ensuring there are no barriers based upon colour, culture, ethnicity, race, religion, disability, gender, sexuality or age which limit or discourage access to promotion, recruitment or training
• Ensuring that all aspects of employment avoid stereotyping based upon colour, culture, ethnicity, race, religion, disability, gender, sexuality or age
• Promoting good understanding of cultural, racial, ethnic and religious diversity, good race relations, disability, gender and age equality
• Taking positive action to encourage the development of a more diverse workforce

The policy is available on our intranet and all new starters are made aware of it during their induction into the business and are expected to subscribe to it at the time of their appointment.

The policy is reviewed on an ongoing basis and a full review takes place at least annually.

We do not tolerate behaviour which breaches the policy and encourage staff to use our grievance procedure to report any actual or suspected breaches. We are not aware of any breaches during the year.

Employee engagement

In February 2026, we conducted our annual Group-wide employee engagement survey. Participation reached 80%, meeting our target and reflecting strong engagement across the organisation. While participation was lower than the exceptional 87% achieved in 2025, it remains well above typical benchmarks for manufacturing businesses, where participation rates above 70% are considered excellent.

In China, we saw a 96% participation rate in a similar survey to last year, along with engagement scores rising significantly from 90% last year to 97%.

The overall Group engagement score for 2026 was 69%, a slight decrease from 71% in 2025, but still 3% above the industry standard for large manufacturing organisations.

During 2025, we made meaningful progress across key engagement drivers, including communication, leadership visibility, social connection, and learning and development (“L&D”). This was supported by a range of initiatives, including the launch of a new Group intranet to enhance access to information, expanded community and charitable activities, a Group‑wide Leadership and Management Programme, customer‑focused development programmes, and a strengthened learning offer for all employees.

For 2026, our analysis has highlighted three priorities with the greatest potential to improve engagement across the Group: leadership communication and social connection, leadership and management capability, and L&D for all. Looking ahead, we will continue to build capability, expand high‑quality development opportunities, and further improve communication channels.

Insights from this year’s survey remain central to shaping our people strategy and ensuring that the employee voice continues to influence decision‑making across the Group.

Learning and development

We know that high quality and sustained L&D is crucial to the ongoing success of the business. We are also aware that as we encourage our teams to work flexibly, it is all the more important that we maintain consistency in our training procedures, and this starts on day one of an individual’s employment at Luceco Group. Within their first week of employment, all staff receive a Company induction from their Human Resources Manager, Payroll Manager and a Health, Safety and Facilities Coordinator. This ensures the new team member feels comfortable in their environment and that they know we are available to help should they need assistance.

We also recognise how important the line manager’s role is in the induction process and we ensure that all line managers are trained in how to work with new starters, how to identify their initial needs and how to set clear goals and objectives.

Following induction, we continue to develop employees for the long term. Through our Annual Performance Review process, we do not just look to appraise performance in the year, we identify individual training needs and ensure specific personal development plans are in place to tailor to that team member’s requirements. In 2025, we took further steps to streamline the personal development plans and appraisal documents to support more meaningful conversations within our teams.

Following feedback from the 2025 employee engagement survey we have taken further steps to broaden the training provided to our teams. Training schemes including Sales, Leadership and Management, Customer Service, Introductions to AI and targeted apprenticeships have all been provided through the year.

We also take seriously the increasing cyber security risks being faced by all companies and conduct regular Group-wide cyber security training for employees.

We have also invested heavily in our L&D tools in recent years, which are available to all employees. This platform covers compulsory training, such as “Anti-money Laundering” to ensure our teams have the knowledge they need to comply with all relevant laws and regulations, but also includes modules related to more personal development and growth.

Importantly, the L&D platform also covers learning regarding mental health and general wellbeing, which is something that we have signposted to our employees. Our employees’ health, happiness and wellbeing is paramount to us and we are pleased that this platform is providing further support.