Technical Support Operative

• Medical Cash Plan
• Life Assurance
• SIP Scheme
• Pension

• Manage in-bound calls and emails with focus and enthusiasm, a dedication to the consistent delivery of an exemplary quality standard of customer service and positive energy to competently answer questions about products and services
• Provide timely, high quality responses to external and internal customer questions and escalations, whilst balancing both the company’s and the customer’s needs
• Respond promptly and accurately regarding escalation resolution, while actively navigating internal departments and vendors to ensure seamless resolution for all customer issues
• Proactively resolve problems in the early stages
• Adhere to, and operate within, the company’s support procedures, standards and policies
• Achieve individual and team performance goals related to customer satisfaction, customer retention, and profitable company growth

• High technical aptitude for assimilating technical concepts and new technology
• Strong problem-solving skills; gathers and analyses information skilfully
• Excellent written and verbal communication skills, especially the ability to listen and comprehend effectively
• Capable of sensitively managing difficult or emotional customer situations together with building rapport and trust for the future
• Enthusiasm and positive attitude in context to the role
• Strong work ethic and customer service orientation with outstanding integrity and ethics
• Superior internet and computer skills

If you are interested please submit your CV and covering letter detailing how your experience meets the job requirements to Lace Dance, HR Manager at [email protected]